Dispute Resolution

We do everything we can to make our clients happy.

But if you have a complaint we will do our best to resolve it via our internal dispute resolution process.

Please notify our Complaints Officer:
Ph: 1300 663 943

In writing to:
PO Box 1207  OSBORNE PARK  WA  6916

Any IHL team member can also refer you to the Complaints Officer.

Please explain the details of your complaint clearly either verbally or in writing.

We resolve any complaint as fast as we can and do our best to stop the unnecessary escalation of minor issues.

Our External Dispute Resolution Scheme

Iconic Home Loans is a member of an independent external dispute resolution scheme, the Credit & Investments Ombudsman (CIO). If at any time, you feel your complaint remains unresolved or you wish CIO to further investigate your complaint, you can contact CIO as detailed below:

CREDIT & INVESTMENTS OMBUDSMAN

www.cio.org.au

info@cio.org.au

PO BOX A252 SOUTH SYDNEY NSW 1235

T: 1800 138 422

F: (02) 9273 8440

This is a free service giving you an unbiased method of complaint resolution.

 

Please email us if you would like more details on our dispute resolution procedures.